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Olivier House, 18 Marine Parade, Brighton, BN2 1TL

Coronavirus (COVID-19)

Seiki Customer Support

With the coronavirus (COVID-19) outbreak rapidly evolving, our first thoughts are with everyone affected. As a business our philosophy is to approach the situation with empathy and urgency; with our main priority the health and safety of our team, customers, suppliers, partners and the wider manufacturing community.

We understand the additional pressures and operational issues that you will currently be facing and want to reassure you that we are very much still open for business and are proactively taking measures to ensure we are able to provide the continuous help and support you need during this very challenging time. You will see no change in the reaction time to your emails, queries and phone calls.

 

  • You can call us as normal on 01273 666999 or email sales@seikisystems.co.uk
  • Our website will be updated regularly.
  • We’re delivering demonstrations, installations, support and training online wherever possible.
  • Over the coming weeks we’ll ramping our online resources and efforts to help you stay connected.
  • Our product development continues uninterrupted, which means we can continue to deliver the functionality you need to maximise efficiency and stay responsive to rapidly changing market conditions

 

Remote Work

Within our workspaces we are taking additional steps including social distancing and additional safety and cleaning measures to help protect and support our colleagues. We have already arranged for some employees to work remotely and have put in place the necessary measures to allow us to close the Brighton office and transition to working remotely if required, without any disruption to our customer, sales and support services.

 

Employee Travel

We believe that limiting travel is our safest and best option for reducing the risks of infection. Our ability to carry out on-site work is being severely impacted as most of our customers are understandably not allowing visitors onsite. However, we will continue to carry out implementation and training services remotely wherever possible. Unfortunately, physical machine connections will not be possible at this time.

 

Visits & Meetings

For anyone planning a visit or wanting to move forward with a face-to-face meeting, we encourage you to first speak with your Seiki account manager or our Customer Services team. We are able to quickly and easily connect with you via remote video or audio conferencing, which means no unnecessary disruption or delay to any of your projects.

 

Internal Communications

We are committed to transparency and rapid information sharing with our employees as the situation develops. Our HR and leadership teams are providing updates on the latest developments regularly in anticipation of concerns, questions, or support they, or their customers and families, may need at this time.

 

We hope this information is helpful in understanding how Seiki Systems is responding to Coronavirus, and we greatly appreciate the continued support of our employees, customers and community. We expect and are ready to iterate our approach constantly and the information here is reflective of our guidelines and practices as of March 20th 2020.  We will of course update this post to reflect any key changes to our plan.

 

In the meantime we would like to wish you and your families well.

 

 

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