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Olivier House, 18 Marine Parade, Brighton, East Sussex, BN2 1TL
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Customer Support

Seiki Customer Support Desk

Our aim is to support your Seiki Systems manufacturing software with efficient and timely service provided by our highly experienced team of engineers.

Remote Support

Seiki Systems’ remote support service ensures clear, protected, reliable communications for our technical support specialists in helping our customers. Join a meeting now:

 

This facility is free to our customers and all you need to use this service is a PC, a broadband connection and a meeting ID, which will be given to you by your Seiki Support contact. Once you are in the meeting you can dial into the conference call centre for voice communication.

How to contact the Seiki Support Desk

Please note our Support Desk operating hours are 08.30 to 17.00 Monday to Friday, excluding public holidays

Your Annual Maintenance Support Contract

Our annual maintenance support contract provides you with the following:

  • Unlimited technical support via telephone and email – if we are unable to address the issue there and then, we will make every endeavour to obtain an answer within one business day.
  • Priority response to error reports – our technical support team will work with the user to reproduce the error, determine the cause of the issue and provide a solution in a quick and efficient manner. Our step-by-step approach ensures that we can identify the precise error, the reasons for its occurrence and the resolution.
  • Entitlement to official releases and updates to software – these are available at no additional charge during the maintenance period. Clients will be notified of the availability of new software and will have the option of either downloading this or requesting a CD version. Additionally, all minor updates will be available at no additional charge.
  • Remote assistance via TeamViewer
  • Direct bug fix updates – in the case of a software error, the user’s issue will be forwarded to our Software Development team. As soon as a solution is developed, it will be provided to the user via email, FTP download or by alternative media as appropriate.

All support contracts can be extended on an annual basis. If you would like to renew or purchase a Seiki maintenance contract, please email sales@seikisystems.co.uk. If you would like to request the latest version of software, please email support@seikisystems.co.uk.

Training Solutions

On site training forms an integral part of every installation. Our range of training and consultancy packages are designed to ensure a more thorough understanding of the systems’ capabilities are also available. The content of these sessions can be run to our standard system training programme or tailored to suit specific customer requirements. For more information visit our Training Solutions page.

Seiki Customer Support Desk

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